Introduction
In this Global business Scenario, Business process outsourcing is becoming mandatory for everyone trying to have efficiency and continuous improvisation in the business. Organizations can provide more value for money by brining down the operational expenses by 25%-35%. The fixed cost is converted to variable cost and cost advantage is achieved because of the competitive pricing. There is productivity gains and higher quality of service.
We provide services to customers in three distinct areas. Contact Center, Transaction processing and Data and Publication Services.
Contact center:
High quality Customer interaction in at a very low cost is the theme of our Contact center delivery platform. We provide voice and web customer interaction service with our trained and professional executives provide an enhanced value addition to the Organizational process. Our contact center offering includes
Inbound Voice
We provide our inbound voice services with great emphasis on Speed of Answer, Call handling time, first time resolution and analyze with the effectiveness Vs. Call received matrices. The prominent services in this offering are
Customer Service
Sales
Helpdesk service
Order Taking
Enquiry service
Outbound Voice
We provide quality enhanced outbound voice services with emphasis on the socio-geographical and cultural trends of the target segment. Our executives are proficient in handling the entire gamut of calls, from simple welcome calls to calls pertaining to surveys, verifications, lead generation, collections etc.Out outbound voice services is always based on the efficiency analysis of a particular campaign. This service includes
Sales
Telemarketing
Collections
Market Research
Data Verification
Web Services
Our offering also includes the web-based contact services for our customers. Here we provide a continuous interaction and follow up services by e-mail and chat. Both inbound and outbound mail and chat services are handled by our trained professionals and domain experts.
Transaction Processing
Transaction processing is all about Accuracy, On Schedule and real-time delivery and efficient data Capture methods. We provide efficient Transaction processing services for different domains with clear understanding of the processes and use of the proficiency of the domain experts. The following are the areas we offer our services
Transaction processing and workflow
Here we provide application processing service such as account opening, debit/credit card processing, loans and claims processing, Settlement and management reporting service is also a part of our offering. We also provide document management and records maintenance service.
Financial services
Billing and Invoice management service forms the core of our offering. Along with this we provide services like correspondence management, Accounts receivables, Accounts payable etc.
HR service
With our HR service we do the administration of payroll and benefits and also manage records and documentation
Data and Publication services
Management of available and important data for an organization is always the need for an organization to have competitive advantage. We help the organization to move from the data layer to the information layer by our data services. Our data services includes
Gathering
Analysis
Imaging
Sorting
Digitalization of data
The publication services includes
Maintenance of portal and websites
Scanning and OCRing
Digitalization
E Publishing
Delivery:
We follow a four stages delivery methodology
Conclusion:
We commit to provide quality service to our customers by understanding the fact that our activities can provide immense value addition to the organizational processes. We believe that not only cutting cost, but the quality of service is all that matters in today’s business. We commit to provide a timely and customer responsive services with continuous improvisation, greater attention to quality of service and efficient operations. |
